Massachusetts

Client Service Representative

Job Summary

Client Service Representative will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.

Duties and Responsibilities

  • Coordinate with Transportation Agents to execute sample pickups from RMD’s.
  • Performs sample intake for RMD’s and walk-in clients.
  • Utilize testing and sample requirements when receiving samples.
  • Conduct sample intakes for walk-in clients and answer any questions they might have.
  • Ensuring that all client complaints or issues are resolved in a timely and professional manner.
  • Ensure proper labeling, storage of samples
  • See samples through the intake process
  • Be available to cover the front desk and reception area when required
  • Be present and available to work events
  • Knowledge of State Regulations

Qualification

  • Enthusiastic and general knowledge of cannabis and cannabis products
  • Organized
  • Attention to detail
  • Customer Service background
  • Must have strong interpersonal skills.
  • Ability to multi-task
  • Professional attitude

Requirements

  • G – Suite: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Customer Service background
  • High School Diploma or Equivalent
  • Must be at least 21 years of age
  • Must have valid MA driver’s license and clean driving record.
  • Must be able to pass background check.
  • Must be trained on all policies related to sample intakes, diversion, transportation.
  • Ability to work seven days a week, including going to various events outside of the laboratory.
  • Able to make sample pickups at various RMD’s if needed.

Questions or comments?

We’d love to hear from you! Reach out at any time.

Get in Touch
Cookies are used on this site and installed on your device to assist with page navigation, delivering content tailored to your interests, and for analyzing your use of our service to improve user experience. To learn about our cookies and your privacy, click here.