Massachusetts

Client Service Agent

Job Summary

Client Service Agent will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.

Duties and Responsibilities

  • Coordinate with Transportation Agents to execute sample pickups from Registered Marijuana Dispensary’s (RMD’s).
  • Perform sample intake for RMD’s and walk-in clients.
  • Utilize testing and sample requirements when receiving samples.
  • Conduct sample intakes for walk-in clients and answer any questions they might have.
  • Ensure that all client complaints or issues are resolved in a timely and professional manner.
  • Ensure proper labeling, storage of samples
  • See samples through the intake process
  • Be present and available to work events
  • Know State Regulations

Qualifications

  • Enthusiastic and general knowledge of cannabis and cannabis products.
  • Exceptional organizational skills and time management skills.
  • Exceptional attention to detail.
  • Customer Service background.
  • Must have strong interpersonal skills.
  • Ability to multi-task.
  • Professional attitude.

Requirements

  • G – Suite: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Customer Service background
  • High School diploma or equivalent
  • Must be at least 21 years of age
  • Must have valid MA driver’s license and clean driving record.
  • Must be able to pass background check.
  • Must be trained on all policies related to sample intakes, diversion, transportation.
  • Ability to work seven days a week, including going to various events outside of the laboratory.
  • Able to make sample pickups at various RMD’s if needed.
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