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Instrument Service Engineer

Job Summary
Reporting to the Scientific Operations Manager, the Instrument Service Engineer assists internal clients with instrumentation readiness and is accountable for working independently with minimal supervision. The position requires strong communication skills both verbal and written plus technical skills to accomplish job responsibilities.

Duties and Responsibilities
o Perform high complexity preventive and ad hoc maintenance on various instrumentation in the laboratory (i.e.,
LCMMS, HPLC, GCMS, GCFID, ICPMS, and any upcoming new technology); assist in instruments installations.
o Perform experiments and suitability tests to evaluate new laboratory instruments and meet QA criteria for release
to the laboratory operations.
o Perform troubleshooting of instrumentation including communication, software, and hardware.
o Performs troubleshooting of assay related issues in relation to instrument issues (i.e., low counts, irregular
pressure traces, retention times, reagents, etc.)
o Ensure appropriate documentation is in place and maintain documentation to comply with guidelines of
accreditation bodies and governmental agencies, manufacturers, and department recommendations.
o Maintain a high level of competency and expertise with instrumentation (i.e., reading related articles, attending
workshops, in-house lectures, off-site trainings, and seminars).
o Maintain inventory of critical parts for instrumentation.
o Assist in special projects from the manager or other department managers and/or directors as needed.
o Demonstrate initiative by making efficiency and productivity suggestions and providing consistent feedback.
o Maintain all regulatory agency compliance requirements through documentation, audits, and corrective action.
o Manage relationships with external service providers and coordinate with laboratory operations to schedule
instrument service.


Requirements
o BA/ BS degree or above (preferably in science, engineering, or computer information) from an accredited college
or university with at least two (2+) years of laboratory experience is preferred. Alternatively, a high school
diploma with a minimum of ten (10) years of laboratory experience is required.
o Requires at least one to two (2+) years of experience with instruments such as LCMS/MS, GC/MS, HPLC, and etc.
o Strong computer skills (i.e., word processing using Windows based software: Word, Excel, and PowerPoint).
o Lifts light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects.
o Must be able to sit or stand for long periods of time and requires long hours of eye and hand coordination.
o Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards
determined by the department.
o Must be able to work in a laboratory environment and comply with safety policies and procedures.
o When needed, must be available to work on call to ensure repair of critical instrumentation.
o Must be at least 21 years of age, have valid Driver’s license and clean driving record.
o Must be willing to occasionally travel to provide service to multiple laboratory sites within the Northeast.
o Must be able to pass MCR Labs background check

To apply, please email a resume and cover letter to La Verne Freeman at lfreeman@mcrlabs.com

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