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Desktop Support Specialist

Department: Technology
Report To: IT Manager

Job Summary
The Desktop Support Specialist will support our IT Manager in understanding, maintaining, monitoring and
implementing IT systems. They would be responsible for providing technical support and ensuring the company’s
technological functions run smoothly.

Duties and Responsibilities

  • New-employee technology onboarding – Workstations, Network Accounts, Email Accounts, VoIP phone setups
  • Desktop PCs and laptops builds and maintenance
  • Desktop Support – PCs, peripherals, Work From Home environments, third-party software, Operating Systems
  • Monitor and maintain video surveillance system
  • Egnyte file system monitoring and maintenance
  • Employee Offboarding – Removing network, file system, and email accounts
  • Company training on key technologies – RingCentral video conferencing, Gmail usage, remote access software, Open
  • VPN, Slack, etc.
  • Software and Hardware purchasing

Qualifications

  • Basic knowledge of core technologies, including:
  • Microsoft Office
  • Google G Suite
  • Egnyte file server
  • Slack
  • Citrix ShareFile
  • Password Managers (such as RoboForm)
  • Remote Access Software: TeamViewer, Splashtop
  • Active Directory: Users, Groups, Computers, Organizational Units, Privileges
  • HikVision NVR and Cameras
  • Synology NVR
  • Windows workstation software: Installations, Optimizations
  • Workstation Operating System and driver installations and optimizations
  • iDrive backup software
  • OpenVPN usage and configuration
  • Adobe Photoshop and illustrator

Requirements

  • Bachelor’s degree in Information Technology, computer engineering, network administration or similar.
  • Minimum of 2 years’ experience in information technology in a support engineering or computer help desk role
  • Must be available nights and weekends for maintenance and emergency IT work, as necessary

To apply, email your resume to La Verne Freeman at lfreeman@mcrlabs.com

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