Client Services Representative

Reports to: Client Services Manager

Job Type: Full Time

Start Date: Soonest Available

Job Description

The Client Services Representative will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.

Responsibilities

  • Coordinate with Transportation Agents to execute sample pickups from RMD’s.
  • Performs sample intake for RMD’s and walk-in clients.
  • Must be aware of testing and sample requirements when receiving samples.
  • Conduct sample intakes for walk-in clients and answer any questions they might have.
  • Ensuring that all client complaints or issues are resolved in a timely and professional manner.
  • Ensure proper labeling, storage of samples
  • See samples through the intake process
  • Being present and available to work events
  • Knowledge of State Regulations

Qualifications

  • Enthusiastic and general knowledge of cannabis and cannabis products
  • Organized
  • Attention to detail
  • Customer Service background
  • Must have strong interpersonal skills.
  • Ability to multi-task
  • Professional attitude

Requirements

  • G – Suite: 2 years (Required)
  • Microsoft Office: 2 years (Required)
  • Customer Service: 3 years
  • High School diploma or equivalent
  • Must be at least 21 years of age
  • Must have valid MA driver’s license and clean driving record.
  • Must be able to pass background check.
  • Must be trained on all policies related to sample intakes, diversion, transportation.
  • Able to make sample pickups at various RMD’s if needed.

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Discounted Gym Membership
  • Competitive salary

To apply, please send a cover letter and resume to jobs@mcrlabs.com

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